This might be of interest to some of you...

[mrph]

...especially drivenapart and anyone else who has to endure the call centre experience.

As the saying goes: "I saw this and thought of you..." ;-)

Society Guardian article - call centre culture.

Comments

Well, bugger me!

[drivenapart.livejournal.com]

At last, an accurate article on the subject. I am slightly luckier than others in so much I'm second line support, and as such have access to such relief as sarcasm, irony, pointing out the bloody obvious in such a way as to make a customer feel small, condescension, and most importantly a bloody useful mute switch so I can swear at them without fear of retribution.

Also no scripts, but given what front-line support is actually like...eeesschh. Spot on report.

Ah well...

Yak (taking a well earned three days away from work)

Hans signals??

[giolla.livejournal.com]

What sort of call centre was that.
Putting the customer on hold and banging your head against a desk
throwing your headset across the room
or eating your wrist rest, that's how people know you're dealing with a "difficult" customer or "Computer user non-technical" as they sometimes get logged.

I don't know call centers these days, when I was young....